Well Control

Is there an alternate voice for the Virtual Instructor?

Current Well Control Virtual Instructor system units include an integrated Windows 8 text-to-speech voice for simulation modules which is much improved over previous versions. We are considering live voice for simulations in future software.

How are well control training software updates made to Well Control Virtual Instructor computers?

Updates are provided via a variety of means depending on the nature and size of the update.

Check-6 will remote in to machines for major software updates. Some minor updates can be pushed via the synchronization mechanism. Larger updates are conducted via USB distribution and remote support as coordinated with each IT department.

Can I conduct training online without using a specific Well Control Virtual Instructor computer?

Yes, but only academic modules run using a browser and internet connection.

Simulation modules require the full suite of software running on the Well Control Virtual Instructor computer.

Can the Well Control Virtual Instructor be used with multiple users and multiple displays supporting a common scenario (i.e. team scenarios)?

Yes…

…however, Check-6 must configure specific scenarios for this purpose and interaction occurs via a master computer (i.e. a single mouse, keyboard, and touchscreen).

Can I conduct “free play” independent of a scripted scenario and specific learning objectives?

Free play is possible…

…however, every simulation session has a Virtual Instructor (VI) guiding the user through specific learning objectives. Check-6 can assign a VI-free simulation available if you want to drill ahead, for example, but nothing will happen except basic drilling and display feedback.

What other types of drilling and operations are avilable for training?

Managed pressure drilling, tight margin well, high pressure high temperature well, deviated/horizontal well, work over and completion operations, and oil/synthetic based mud scenarios are on the development roadmap for future incorporation.

New functionality funded by a customer has priority for development.

Can the simulation scenario or well design parameters be changed locally?

Not at this time…

Depending on what scenario conditions and learning outcomes you’re looking for, Check-6 can engineer additional scenarios for you.

Is Well Control Virtual Instructor training available in languages other than English?

Not currently…

However, the system is capable of supporting additional languages. If multilingual capability is important to your company, please contact the Check-6 Well Control Virtual Instructor Support Team to discuss language development efforts and costs.

What units (e.g. imperial, metric, other) does the Well Control Virtual Instructor support?

Our training supports all three unit systems used in the field – Imperial, Metric and SI (International System of Units).

Local Well Control Virtual Instructor Program Managers can submit a service ticket request to have the modules for the desired units assigned.

Can I train to surface and/or subsea BOP scenarios?

Yes…

Surface and subsea BOP configurations are available for all training modules. Local Well Control Virtual Instructor Program Managers can submit a service ticket request to have the modules for the desired configuration assigned.

Can the Well Control Virtual Instructor simulation be changed to reflect the specific equipment, controls, and displays on my rig?

No…

We modeled our virtual drillshack displays and controls after a variety of real-world rigs. The virtual environment presented during simulation modules is not meant to replicate any one rig type. The system focuses on the fundamental knowledge and skill elements of well control, so customizing the drill shack and displays for a specific rig is not necessary to support this level of training, nor practical from as customization would greatly increase the system cost for each organization.

Given the wide variety of equipment and general lack of standardization from rig to rig, we designed the drill shack to look and behave like the majority of rigs. The result is a virtual environment that looks and functions in a realistic way and is immediately familiar to the majority of users. We incorporated the most popular conventions, based on industry subject matter expert input. That’s why, for example, pump controls are located on the remote choke panel so a single person could consume all of the training modules, to include circulating an influx out of the well, and the green and red lights on the BOP Control Panel are configured as they are to allow most people to rapidly master the displays and controls.

Examples of the virtual environment and displays are included below:

Virtual_Environments

Displays

What are the technical requirements to run the Well Control Virtual Instructor system?

The Well Control Virtual Instructor (WCVI) system (i.e. laptop, desktop, or standalone workstation) provided by Check-6 exceeds the minimum requirements below.

Recommended minimum requirements for hardware & software to run WCVI academic modules, simulation modules, and perform module assignment and performance reporting include the following:

CPU

  • Intel Core i7 Processor
  • 2.20 GHz or better
  • RAM – 4GB or better

Graphics Card (x2 if you would like to drive 2 monitors)

  • Class A (e.g., NVIDIA GeForce 7950 or better)
  • 1GB or better

Hard Drive

  • 300GB storage or better (with 250 GB free disk space)

Network Adapter – LAN connection

  • 300 kbps connectivity from CPU to Check-6 hosted Checklist WCVI server

 

  • Windows XP + SP2/SP3 (32/64 bit)
  • Windows Vista (32/64 bit)
  • Windows 7 (32/64 bit)
  • Windows 8 (32/64 bit)

Browser

  • Internet Explorer 7.0 or later
  • Other browsers are supported (e.g. Firefox, Google Chrome, etc.)

Additional programs

  • Adobe Acrobat or similar PDF reader, for documentation

Is system familiarity training included with the Well Control Virtual Instructor?

Yes…

To improve crew adoption of the Well Control Virtual Instructor (WCVI) and ensure the foundation of this system is built upon a solid performance culture Check-6 provides a Train-the-Trainer course included in the WCVI contract. Typically, the leadership team participates in this training to instill ownership and foster understanding of the system. Check-6 further recommends additional on-site training during each site’s roll out schedule.

My rig has an unreliable or slow internet connection…can I conduct training when the system is offline?

Yes…

…the Well Control Virtual Instructor (WCVI) can be used with or without internet connectivity. Check-6 deliberately designed and integrated an “offline” mode specifically for poor internet conditions, allowing training to proceed without interruption even if there is no internet available.

However, for training data to be captured by the server so that training results can be analyzed, an internet connection must be provided to sync data from the WCVI machine. The standard procedure for rig operations is to is to log in, let the system sync with the server, then select “offline” mode for best performance. As long as someone performs periodic synchronization with the WCVI server, training module completion and performance results will be available for managers to review.

Does Well Control Virtual Instructor use replace current biannual well control certification requirements?

No…

…however, the International Well Control Forum (IWCF) is being consulted to determine if Well Control Virtual Instructor (WCVI) use could be counted as credit toward re-certification requirements.

WCVI is being used in the classroom environment as part of a WellCAP or IWCF accredited course of training. WCVI also provides an on-site system that allows frequent practice to develop and maintain proficiency to maximize well control knowledge and skills, thus ensuring proper recognition and timely and accurate response to operational contingencies when they arise.

How long will it take to resolve a reported issue (i.e. a Service Ticket)?

Hardware/Software issue response and resolution will vary depending on the nature and extent of the issue reported.

The Well Control Virtual Instructor (WCVI) is a training and proficiency product and the associated issue response/resolution time differ from those associated with other Check-6 operational support products (e.g. RIGOR Digital Checklist and Compliance System, Job Planning System, etc.).

WCVI Service Ticket issue priority levels and definitions are as follows:

  • Priority 1/Urgent: An issue that: (1) renders the product inoperative; or (2) causes the product to fail catastrophically. Catastrophic failures are those for which the customer is unable to access or use the product for the majority of its end users, due to a product malfunction.
  • Priority 2/High: An issue that significantly degrades performance of the product but where the customer’s users can still access and use the product with moderate restrictions.
  • Priority 3/Medium: An issue that causes only a minor impact on the use of the product.
  • Priority 4/Low: An issue that causes no impact on the use of the product.

All issues will be acknowledged within normal business hours/days (i.e. Monday-Friday from 0800-1700 CST [UTC-6] or CDT [UTC -5], depending whether daylight savings time is in effect). Check-6 is closed for all United States Federal holidays.

Issue resolution time will depend on the nature and extent of each issue submitted to the Product Support Team.

Who do I contact if there are issues with Well Control Virtual Instructor hardware, software,or data access?

A Service Level Agreement (SLA) covers all support requirements.  Personnel should contact their local designated Well Control Virtual Instructor (WCVI) Program Managers who will request support from the WCVI Support Team.

For hardware issues, generally you’ll ship a broken unit via FedEx or UPS to Check-6 and we’ll replace it. The replacement will be free of charge, unless there was negligent handling of the equipment involved.

For software, data access, or training support issues, WCVI Program Managers will request support via a a service ticket submitted on the WCVI – Support Team website (this website).  Response time for all issues is outlined in the SLA.