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Product Support

RIGOR® Digital Checklist System

The RIGOR® Digital Checklist System Service Level Agreement matrix is shown below.

Contact method is priority dependent – email should be used for Priority 2, 3, & 4 issues.  24/7 phone support is provided for Priority 1 issues only.

When contacting Check-6 Technical Support (via email or phone as appropriate), include the following in your support request:

  • Name of person submitting request
  • Email & phone number of person submitting request
  • Organization
  • Current location (include time zone)
  • Check-6 Technical Product Name and account details
  • Description of issue encountered, approximate number of users affected, and impact on use

Only initial response times are ensured, not resolution times.

1. See Check-6 Holidays listed below

2. Normal Business hours 8:00 a.m-5:00 p.m. United States Central Time, Monday-Friday

3. Both email and phone must be used to ensure response time

Check-6 Holidays:

  • Check-6 is closed for are all United States Federal holidays including but not limited to:

‒New Year’s Eve

‒New Year’s Day

‒President’s Day

‒Memorial Day

‒Martin Luther King Day

‒Independence Day

‒Labor Day

‒Veteran’s Day

‒Thanksgiving

‒Day after Thanksgiving

‒Christmas Eve

‒Christmas Day

Well Control Virtual Instructor TM (WCVI)

The Well Control Virtual Instructor TM (WCVI) Service Level Agreement matrix is shown below.

Email should be used for all issues.

When contacting Check-6 Technical Support via email, include the following in your support request:

  • Name of person submitting request
  • Email & phone number of person submitting request
  • Organization
  • Current location (include time zone)
  • Check-6 Technical Product Name and account details
  • Description of issue encountered, approximate number of users affected, and impact on use

Note: Only initial response times are ensured, not resolution times.

1. See Check-6 Holidays listed below

2. Normal Business hours 8:00 a.m-5:00 p.m. United States Central Time, Monday-Friday

Check-6 Holidays:

  • Check-6 is closed for are all United States Federal holidays including but not limited to:

‒New Year’s Eve

‒New Year’s Day

‒President’s Day

‒Memorial Day

‒Martin Luther King Day

‒Independence Day

‒Labor Day

‒Veteran’s Day

‒Thanksgiving

‒Day after Thanksgiving

‒Christmas Eve

‒Christmas Day

Job Planning System (JPS/JAWS)

The Job Planning System Service Level Agreement matrix is shown below.

Contact method is priority dependent – email should be used for Priority 2, 3, & 4 issues.  24/7 phone support is provided for Priority 1 issues only.

When contacting Check-6 Technical Support (via email or phone as appropriate), include the following in your support request:

  • Name of person submitting request
  • Email & phone number of person submitting request
  • Organization
  • Current location (include time zone)
  • Check-6 Technical Product Name and account details
  • Description of issue encountered, approximate number of users affected, and impact on use

Note: Only initial response times are ensured, not resolution times.

1. See Check-6 Holidays listed below

2. Normal Business hours 8:00 a.m-5:00 p.m. United States Central Time, Monday-Friday

3.Both email and phone must be used to ensure response time

Check-6 Holidays:

  • Check-6 is closed for are all United States Federal holidays including but not limited to:

‒New Year’s Eve

‒New Year’s Day

‒President’s Day

‒Memorial Day

‒Martin Luther King Day

‒Independence Day

‒Labor Day

‒Veteran’s Day

‒Thanksgiving

‒Day after Thanksgiving

‒Christmas Eve

‒Christmas Day